Frequently Asked Questions

We Accept; PayPal, Debit Card, Credit Card and MasterCard.

We take the security of our customer information very seriously. Our website is SSL Encrypted and we use secure gateway for all payments.

UK Standard Delivery is £1.00 Flat Rate Delivery & FREE Delivery On All Orders Over £10.00.
For additional shipping costs, including International Shipping please check the Delivery Page section.

We have a 90 day No Quibble Returns Policy. Please ensure the product & packaging is in the same condition as when you received it.

a) Via Our Contact Form
Email Us: support@zacal.co.uk
c) Contact Us On Our Facebook Page

All UK Orders are usually delivered within 3-5 working days but please check the Delivery section for full delivery times.

Most orders over £25.00 are sent with a signature required (Signed For) and we’ll send the tracking number on your order confirmation.
Alternatively, you can select the ‘Signed For’ delivery option at Checkout.

We aim to refund customers within 48 hours of receiving the returned order back.

We’re always working hard to keep adding new products to the website. However, if you can’t find something you’re looking for, just use our Contact Us Form and we’ll do our best to help.

Yes, we do. Contact us via email at support@zacal.co.uk with your enquiry and we’ll get back to you.